116. Unfreeze, Change, Refreeze: Strategies in Change Management

Intended Audience: Newcomers to Pharmacy Informatics

On today’s episode, we continue our discussion from 2 weeks ago in which we discuss another strategy in change management. Today, we go over the steps of unfreezing behaviors, handling the change, and refreezing new behaviors. We review the Kubler-Moss model of the stages of grief and how it can apply to the unfreezing step of change management.

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