Pharmacy, IT, & Me

3. Complaints are Secret Weapons to Success

Complaints are Secret Weapons to Success

Intended Audience: Informatics Pharmacists

In this episode, we discuss how complaints are helpful to informatics pharmacists and how to take advantage and leverage complainers for the overall benefit to pharmacy technologies. We discuss how to handle complaints, what to do when issues aren’t fixable, and efficiently tracking complaints.

SuperOffice article referenced in episode can be found here:
https://www.superoffice.com/blog/customer-complaints-good-for-business/

Follow us on social media!
Twitter: @pharmacyitme

Email: pharmacyitme@gmail.com

Follow Tony’s personal Twitter account at @tonydaopharmd

For more information on pharmacy informatics, check out some of the following useful links:
ASHP’s Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community

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2. What is Pharmacy Informatics?

What is Pharmacy Informatics?

Intended Audience: Anyone who doesn’t know about pharmacy informatics and wants to know more

On this episode, we provide a very, very high level overview of what pharmacy informatics is and what kind of general job duties there are.

Follow us on social media!
Twitter: @pharmacyitme
Instagram: @pharmacyitme
Email: pharmacyitme@gmail.com

Follow Tony’s personal Twitter account at @tonydaopharmd

If you have suggestions for topics or would like to be a guest on the podcast, feel free to reach out to us at the previously listed accounts.

For more information on pharmacy informatics, check out some of the following useful links:
ASHP’s Section of Pharmacy Informatics and Technology
HIMSS Pharmacy Informatics Community

This podcast is powered by Pinecast.

Preview: About This Podcast

Episode Notes

Preview episode: Podcast host Tony discusses some background, why this podcast was started, and what you can look forward to in future episodes.

Follow Tony on Twitter at @tonydaopharmd
Follow the podcast on Twitter at @pharmacyitme

Suggest topics by direct messaging on Twitter

This podcast is powered by Pinecast.